FAQ
Handmade Tile & Mosaic Variations
Will my tiles look exactly like the photos?
Each tile and mosaic we create is handmade, so natural variation in color, texture, glaze, and pattern is part of what makes every piece unique. Photos are a representative sample — your order will be similar but not identical.
Do colors vary between batches?
Yes. Because we work with handmade glazes and fire each batch individually, slight color shifts can occur between production runs. If you need tiles for a future repair or expansion, we recommend ordering extra from the same batch.
Glaze & Materials
What glazes and materials do you use?
We use food-safe, lead-free glazes on high-quality ceramic and glass mosaic materials. Specific glaze details are listed on individual product pages. If you have a question about a particular piece, contact us and we're happy to help.
Are your tiles suitable for wet areas like showers or pools?
Many of our tiles are rated for wet installations, but suitability varies by product. Check the product listing for frost and moisture ratings, or reach out before ordering if you're unsure.
Grout, Sealing & Care
Do I need to seal my tiles?
Unglazed and natural stone tiles typically require sealing before and after grouting. Glazed ceramic tiles generally do not need sealing, but grout joints should be sealed for wet areas. Always follow your installer's recommendation.
How do I clean and care for my tiles?
Use a pH-neutral cleaner and a soft cloth or sponge. Avoid abrasive scrubbers, bleach, or acidic cleaners, which can dull glazes over time. For mosaic artwork, gently dust or wipe with a lightly damp cloth.
Installation
Do you offer installation?
We do not offer installation services, but we're happy to answer technical questions to help you or your installer plan the job. Contact us with your project details.
What adhesive or mortar should I use?
The right adhesive depends on your substrate and the tile type. We recommend consulting a tile professional or your local tile supplier for specific mortar and grout recommendations based on your project.
Shipping
Do you ship tiles and mosaics?
Yes! We carefully pack all orders to minimize breakage during transit. Please inspect your package upon delivery and note any damage with the carrier before signing.
How long will my order take to ship?
Shipping times vary depending on whether your item is in stock or made to order. Estimated timelines are listed on each product page. For questions about a specific order, contact us.
What if tiles arrive broken?
Please document any damage with photos and contact us within 5 days of delivery. We'll work with you to resolve the issue. See our full Return & Refund Policy for details.
Returns
Can I return my order?
We accept returns on eligible items. Custom or made-to-order pieces are generally non-refundable. Please review our Return & Refund Policy for full details on eligibility, timeframes, and how to start a return.
Local Pickup
Can I pick up my order locally?
Yes, local pickup may be available for certain items. Select the pickup option at checkout if it's offered for your order. If you have questions about arranging pickup, contact us in advance.
Contact Us
How do I get in touch?
We love hearing from our customers! Reach us through our Contact page. We typically respond within 1–2 business days.
For legal details — including shipping terms, liability, and privacy — please see our Refund Policy, Shipping Policy, and Privacy Policy.